CUSTOMER SERVICE

CONTACT INFORMATION

The best way to contact us is by e-mail atinfo@CrossroadsCollection.comat anytime.  You can also contact us by telephone at 281.528.6550.  If you are not able to reach us, please leave a detailed message so that we can return your call as soon as possible.  We are happy to help you with any questions you may have regarding our products or placing an order.

ORDERING AND SHIPPING INFORMATION

Your order will be shipped within 72 hours, unless otherwise notified.  We will send you an e-mail confirmation of the shipment.  We ship within the United States via UPS and USPS.  Shipping charges are based on the weight and destination zip code of your order.  We currently do not offer international shipping. 

PAYMENT OPTIONS

We are happy to offer Visa, Mastercard and Discover cards, as well as PayPal for online ordering.  Visa, Mastercard and Discover cards can also be used for phone orders. .

RETURN POLICY

We hope every customer is satisfied with their order.  However, please contact us within 14 days of order delivery if you need to arrange for a return or exchange.  All items need to be returned in their original packaging.  No returns will be accepted without contacting us first.  Shipping charges will not be refunded.

PRIVACY POLICY

Crossroads Collection respects the privacy of our customers.  We do not share or sell your personal information or e-mail addresses with any third party.  Your e-mail address is our primary form of contact with you.  Order and shipping confirmations are sent via e-mail.  Customers may also receive periodic notices of new products or promotions from Crossroads Collection.

OUR GUARANTEE

Crossroads Collection stands behind its products and hopes that you are completely satisfied with your purchase.  Please contact us atinfo@CrossroadsCollection.comif you have any questions or concerns regarding your order.  Thank you for shopping with us.